Return and Refund Policy
ArtLab Studio believes in keeping its art lovers happy and satisfied with every purchase they make on the website. To ensure you don’t face any issues with your art after purchase, we offer spontaneous customer service and if you want to go ahead with returning the product, we would request you to go through the Return and Refund Policy.
In keeping with ArtLab Studio’s goal of ensuring user satisfaction, this return and refund Policy, together with the terms and conditions, sets out ArtLab Studio’s procedures and policies in accepting product returns, once a product has been delivered to a user after purchase from the platforms. Any return of products by users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.
Return Period: 7 days from the date of delivery – only if there is apparent visible damage or key product-related defects.
1. In the event that there are defects and deficiencies in the Product (attributable to, and accepted by ArtLab Studio after due verification at its sole discretion), a User may initiate a request for returning the Product on the platforms. The User shall initiate such requests for a return not later than (a) 7 (seven) days from the date on which he/she received the delivery of the Product.
2. While raising a request for a return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for the return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused/ unwashed, with all tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains or sweat. ArtLab Studio reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
3. A User is permitted to fully cancel orders prior to its dispatch from ArtLab Studio. Upon successfully placing an order on the platforms and after ArtLab Studio has successfully handed over the product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. In all events of cancellation, prior to the dispatch of the purchased Products, ArtLab Studio shall initiate refunds within 10(ten) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which ArtLab Studio initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.
Return of or refund for purchased Products shall not be entertained by ArtLab Studio if:
• The Product has been used for reasons apart from checking fit and comfort. If ArtLab Studio is satisfied that the Product has been used, the brand shall reserve the right to reject the return of the Product;
• The Product has been damaged or broken;
• The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
• The serial number/EAN number/bar code of the Product, as applicable, does not match ArtLab Studio‘s records.
• The accessories delivered with the Product are not returned along with the Product, in an undamaged condition;
• There are any dents, scratches, tears or any other damage to the Products or any part thereof;
• The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect or
• ArtLab Studio is satisfied that the Product has been rendered defective or unusable.
1. ArtLab Studio shall initiate a process of refund of the money paid by the User towards the purchase of a Product if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that ArtLab Studio shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.
2. It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery.
3. ArtLab Studio shall make all reasonable attempts to keep the User apprised of the status of the refund through updates shared on the User’s registered mobile number and email address. ArtLab Studio disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
4. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, ArtLab Studio shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof.
5. ArtLab Studio shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for a refund is undisputed by ArtLab Studio, the refund should reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which ArtLab Studio initiates the refund.
6. Refunds shall be processed by ArtLab Studio through its normal banking channels. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms.